Privacy Policy

1. Introduction

ACUVEER (“we”, “our”, “us”) is a digital platform for Acupuncture Therapy practice management and patient engagement, operated by Projupiter Infotech LLP.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use the ACUVEER website and mobile application (collectively referred to as the “Services”).

2. Information We Collect

a) Personal Information

• Name
• Mobile number
• Email address
• Address (if voluntarily provided)

b) Acupuncture Therapy Information

• Appointment and consultation details
• Patient history related to acupuncture therapy
• Treatment records, meridian notes, and therapy observations
• Clinical notes entered by registered acupuncture practitioners

c) Device & Usage Data

• IP address
• Device type, operating system, browser
• Application usage statistics and analytics

d) Payment Information

Payments for services are processed through secure third-party payment gateways. ACUVEER does not store debit card, credit card, or banking credentials on its servers.

3. How We Use Your Information

• To provide and manage acupuncture therapy services
• To facilitate appointments between patients and acupuncture practitioners
• To maintain therapy records and improve continuity of care
• To enhance platform functionality and user experience
• To send important service-related notifications and updates
• To comply with applicable laws and regulatory requirements

4. Information Sharing & Disclosure

ACUVEER does not sell or rent personal information. Information may be shared only under the following circumstances:

• With acupuncture practitioners selected by the user
• With trusted technology partners for hosting, analytics, or payment processing
• When required by law, court order, or government authority

5. Cookies & Tracking Technologies

We may use cookies and similar technologies to improve performance, analyze usage trends, and deliver a better user experience. Users can control cookies through browser or device settings.

6. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect personal and therapy-related data from unauthorized access, misuse, alteration, or disclosure. However, no online system can guarantee absolute security.

7. Data Retention

Personal and acupuncture therapy information is retained only for as long as necessary to provide services, comply with legal obligations, and resolve disputes.

8. Children’s Privacy

ACUVEER is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors without guardian consent.

9. User Rights

Users may request access, correction, or deletion of their personal data, subject to applicable laws and professional record-keeping requirements.

10. Changes to This Privacy Policy

This Privacy Policy may be updated periodically. Any changes will be posted on this page with a revised effective date.